What Phone Number Hiding Means
Phone number hiding allows riders and drivers to communicate without sharing personal contact details.
Instead of showing real phone numbers, Baba Express routes calls and messages through the app.
This feature is designed to protect privacy while still allowing smooth communication during a ride.
Phone Number Hiding Is Optional
Phone number hiding is not forced.
Users can:
Keep their phone number hidden
Or allow number visibility if they are comfortable
The choice belongs to each user and can be adjusted inside the app at any time.
This flexibility is important for people with different comfort levels, including women and late-hour travellers.
How In-App Calling Works
When phone number hiding is enabled:
You can:
- Calls are routed through the app
- Real phone numbers are not shown
- Messages stay limited to the active ride
Communication works smoothly without revealing personal details.
What Happens When Number Visibility Is Allowed
If a user chooses to allow number visibility:
Calls may show the real number
Communication still follows app rules
Contact remains limited to the ride duration
Even with visibility enabled, misuse is not allowed and can be reported.
When Communication Automatically Ends
Regardless of privacy settings:
- Calls and messages stop after the ride ends
- No further communication is allowed through the app
This prevents unwanted contact after trip completion.
Privacy Protection Beyond Phone Numbers
Baba Express protects more than just phone numbers.
- CNIC and document details are never shared
- Personal data is used only for service operation
- Location tracking stops when the ride ends
Privacy is built into every part of the platform.
How Phone Number Hiding Improves Safety
Phone number hiding helps by:
After setting pickup:
- Reducing misuse
- Preventing unwanted contact
- Giving users peace of mind
It works alongside other safety features such as live tracking and in-app support.
Managing Your Privacy Settings
You can manage privacy settings easily.
Steps:
- Open the Baba Express app
- Go to Settings
- Choose Privacy Settings
- Enable or disable phone number hiding
Changes take effect immediately.
Reporting Misuse or Privacy Concerns
If you feel your privacy has been violated:
Open Help & Support inside the app
Select Privacy Concern
Share details of the issue
Reports are handled confidentially and reviewed carefully.
Travel with Privacy and Confidence
With Baba Express, privacy is always under your control.
Choose how you communicate and travel knowing your personal information is respected.
Download the Baba Express App on Google Play or App Store
Ride with privacy and confidence.