Safety Baba Express Mobility Services Safety Pact United For Safer Ride
We want all of us to be on same page
about safety
And so, we’re calling this page our safety pact – a 3-sided alliance between passengers, drivers and Baba Express, with our mutual responsibilities for every single ride
Driver's Side
Fatigue is a red flag
Drivers are responsible for the safety of any ride they take. It's impossible to concentrate on the road without high- quality and timely rest – so please do not drive more than 10 hours in a row. Take breaks whenever you need them.
One Person - One Account
Please, do not share your Baba express account with others. When using your account, you are responsible for your actions. It also helps our passengers recognize you more easily
No discrimination
We have a zero-tolerance policy against discrimination of any kind. Please, treat your passenger with dignity and respect
Prohibited substances
Please do not consume or transport alcohol (in open containers) or illegal drugs while using our service
Riding with kids
Children and under-18s must always be accompanied by an adult when using Baba Express. If you accept a ride with a child, please prepare a child seat in advance
Riding with pets
Let the passenger know beforehand if you're allergic or intolerant to pets. If this is the case, avoid any possible inconvenience for either of you by not accepting orders with pets
Driver Safety Tips
Before The Ride
Fatigue behind the wheel is more dangerous than you think
Please do not take orders if you feel tired or unwell
Double-check the pick-up point and the destination
before accepting the order. If you feel unsafe carrying out that order, it's better to skip
Check the passenger’s photo before starting a trip
Cancel the ride if the info doesn't match
Changed your mind?
Let the passenger know and cancel your trip
During The Ride
Buckle up
Keep your seatbelt on while you're driving
Kindly notify your passenger if a refueling stop is required.
It's better to check the gas levels before you go online
Treat your passenger with care
Don't smoke, eat, or drink anything but water in the car
Be ready to change the music, adjust the temperature, or close the window
Let the passenger know and cancel your trip
After The Ride
Remember to rate your ride
Your feedback help us to understand your experience and improve the service.
Try to avoid criticizing the passenger during the ride
To help prevent any disagreements. if you have any concerns, you can always contact support.
Found the forgotten item in the car?
Please get in touch to our support team.
Passengers's Side
Respect for all
Please respect your driver, their car, personal space, and privacy. Remember to greet your driver and thank them for the ride and any help with your luggage. Little things like this make your mutual experience much better
One Person - One Account
Please, do not share your Baba express account with others. When using your account, you are responsible for your actions. It also helps our passengers recognize you more easily
No discrimination
We have a zero-tolerance policy against discrimination of any kind. Please, treat your passenger with dignity and respect
Prohibited substances
Please do not consume or transport alcohol (in open containers) or illegal drugs while using our service
Riding with kids
Children and under-18s must always be accompanied by an adult when using Baba Express. If you accept a ride with a child, please prepare a child seat in advance
Riding with pets
Let the passenger know beforehand if you're allergic or intolerant to pets. If this is the case, avoid any possible inconvenience for either of you by not accepting orders with pets
Passengers Safety Tips
Before The Ride
Check the license plate
Check the license plate car model, and driver photo before starting a trip
Cancel the ride
if the info doesn't match
Let us know the entrance number or precise pick-up location
and double-check the destination address when you book. If you have more than 4 passengers, bulky luggage or a pet, please mention this in the comments section
Changed your mind?
Let the driver know and cancel your trip
During The Ride
Don't forget
to buckle up
Please inform your driver if you want to change your destination or add stops
Note that this is likely to change your fare
Treat your driver's vehicle with care
and double-check the destination address when you book. If you have more than 4 passengers, bulky luggage or a pet, please mention this in the comments section
After The Ride
Don't forget
Your feedback help us to understand your experience and improve the service. To help prevent any disagreements. if you have any concerns, you can always contact support.
Left an item in the car?
Please get in touch to our support team via email or through app-chat.
Baba Express's Side
Driver verification
Document and photo-verification is a must for all our drivers. If the driver or car doesn't match the profile in the app, the passenger should cancel the ride and contact the support team
Safety button
The shield icon on the main screen is for quickly contacting support, calling the police or an ambulance
Choose your driver or passenger
With Baba Express, passengers always get to pick their drivers. They can check driver rating, car model, and ride history, all before accepting the offer.
Support
Whether you're a driver or a passenger, to report a violation or dispute please get in touch with our support team. Contact support via email or through app chat
Trusted contact
In the app, everyone can save the phone number of a trusted person for quick contact in an emergency. Trusted numbers can be added at any time, even during the ride
Share your ride
Both passengers and drivers can share their ride details with friends or family. They'll see the route, info on driver or passenger and vehicle, as well as real-time trip status
Rate your driver or passenger
Remember to rate your ride, whether you're a driver or a passenger. If you have any concerns, you can always contact Support.